Privacy Policy

JOJO BIKE RENTAL is absolutely transparent with our riders. Mentioned below is a comprehensive list of pricing for certain scenarios after you have created your reservation, along with our customer data protection commitments.

1. Reservations, Extensions & Overtime Rates

Cancellation, trip extensions, shortening, and late return policies:

• Cancellation: Feel free to cancel your booking before your booking time starts. Refund will be credited to your JOJO BIKE RENTAL wallet. That can be used for your next booking.

  Note: Cancellation refund will not be done through the original payment method.

• Extension: Normal charges for the period extended. Please note that extension is subject to vehicle availability. Extension charges should be paid fully in either cash or through online payment methods in order to extend the booking successfully.
• Shortening Post Start: No refunds would be provided in this case.
• Late Return:
  • Non Geared Scooters: First 3 hours of delay would be charged at ₹80 + hourly rates.
  • All Other Bikes: First 3 hours of delay would be charged at ₹100 + hourly rates.
• Extra KM Charges: After the exhaustion of free kms, the following charges will be applicable:
  • For all vehicles: ₹3/km

JOJO BIKE RENTAL reserves the right to charge a violation penalty on the rider. Weekend (Sat–Sun) rates may vary based on availability.

2. Interstate Travel & Maintenance Refunds

State permits and roadside repair reimbursement verification:

• Interstate Permits: For travelling interstate, customers are requested to apply for a temporary state permit which costs between ₹20 to ₹100 depending upon the states. In case one doesn't collect a permit, the vehicle is probable to be seized by traffic police and has to undergo the legal proceedings of that district where caught. The entire expense and legal proceedings henceforth are to be borne by the customer, and JOJO BIKE RENTAL will also charge for the late return of the vehicle.
• Repairs & Maintenance: The refunds for repairs & maintenance done by customers on the vehicles shall be processed within 7–10 working days. The customer is required to share the original bills with the JOJO BIKE RENTAL team.

3. List of Penalties for Rule Violations

List of penalties that can be applicable if rider violates terms mentioned:

Overspeeding Speed Limits: Non Geared Scooters: 75 km/hour | All Other Vehicles: 80 km/hour.

Additional Operational Guidelines

• Vehicle Damage: Insurance claim will only be taken in case the estimate is above INR 10,000/-. In case the repair estimate is more than INR 10,000, the customer has to bear:
  1. The amount INR 10,000 must be borne by the hirer.
  2. Rental amount for the number of days taken for repair.
  3. Entire claim amount has to be paid by the customer upfront. JOJO BIKE RENTAL will refund the amount claimed under insurance to the customer, as and when the claim process is completed.
• Towing and Impounding: No cost will be charged to customer if caused by vehicle failure. Full cost to be charged to customer if caused by user negligence.
• Helmet Guidance: Due to COVID-19 pandemic precautions, we suggest customers bring their own sanitized helmets.
• Petrol (Fuel) Policy: JOJO BIKE RENTAL does not provide fuel. The tariff mentioned is exclusive of fuel. JOJO BIKE RENTAL provides half-litre fuel while delivering the vehicle and expects the rider to return the same amount of fuel. In case there is excess fuel at return, JOJO BIKE RENTAL is not liable for any refunds. Shortage of fuel will be charged as applicable to the rider.
• Operating Hours & Station Timings: All our hub stations are operational from 9:00 AM to 8:00 PM only. If rider fails to return the vehicle by station timings, the return will take place on the next day with applicable charges. Customer Care timings: 08:00 AM to 08:00 PM.
• Misconduct: Any misconduct with station executives under the influence of alcohol or otherwise will result in immediate booking cancellation without refund.

4. Exceptions & Liability Guidelines

• Driving Under Influence: In the event the rider is found to be under the influence of alcohol during a booking, the rider will be held liable for 100% of the vehicle damage bill as per the invoice received from the vehicle workshop.
• Consequential Damage: The rider is liable for 100% of the entire vehicle damage bill if the workshop or insurance company deems the damage consequential in nature (e.g. driving after external impact).
• Tyre Punctures: In the event of a tyre puncture during the rental duration (including tyre tube change), the customer is liable to repair it or pay the repair cost to JOJO BIKE RENTAL.
• Responsibility for Payment: Payments shall be made with credit card, debit card, UPI, e-wallets, or cash. Riders must ensure sufficient funds are available. Declined payments may incur processing and reminder fees. JOJO BIKE RENTAL reserves the right to prohibit subsequent reservations until all outstanding dues are cleared.
• Collision or Other Incident: Rider is responsible for towing/impounding fees associated with collision or rider failure. JOJO BIKE RENTAL is responsible if caused by vehicle mechanical failure. Riders are responsible for all highway tolls when due.

5. Customer Data Privacy & Information Protection

We value your trust and never sell, rent, or trade your personal data to marketing third parties. Your details are accessible strictly to authorized station management and shared only under the following conditions:

• Legal & Police Verification: In compliance with Government of Rajasthan and Jaipur Traffic Police regulations during accidents, traffic queries, or legal inquiries.
• Secure Payment Processing: 256-bit encrypted gateways handle your UPI and credit/debit transactions safely.