Terms and Conditions

Terms and Conditions – JoJo Bike Rental

Please read these terms and conditions carefully before booking any two-wheeler with JoJo Bike Rental. By booking and taking delivery of any vehicle, you agree to comply with and be bound by all the guidelines, responsibilities, and policies outlined below.

(A) Documentation

The documents mentioned below need to be verified, in original, for each rider:

1. Document 1 – Driving License: Original, valid driving license.
2. Document 2 – Identity Proof: Passport, PAN, Aadhar Card, Corporate ID card, ID card issued to any Govt. employee (Any one of these).
3. Document Retention: Document 2 will be deposited by the customer at the time of pickup and it will be returned during drop off. Failure to furnish the documents will lead to the order being cancelled. No rent refund would be issued in such cases*.

(B) Other Terms

1. Office Timings: Our office timings are from 8:00 AM to 8:00 PM. All bookings fall within this time period and no pick-ups or drop-offs can be scheduled before 8:00 AM or after 8:00 PM.
2. Availability: Two-wheeler bookings are subject to availability. JoJo Bike Rental reserves the right to cancel any booking if deemed necessary.
3. Complimentary Helmets: We provide two helmets per two-wheeler on rent as complimentary and they have to be returned without any damages during the drop.
4. Traffic Rules: Rider should respect and follow traffic rules and regulations. All challans issued due to rider negligence need to be paid in full to the penalizing authority.
5. Key & Property Care: Rider will ensure proper care of keys and other properties of JoJo Bike Rental. Loss or damage will attract charges.
6. Parking: Rider will park vehicle in appropriate parking areas. Rider is liable to pay a penalty of ₹700 in case of tow away or confiscation of bike in addition to the challan amount levied by Traffic Police.
7. Driving Under Influence Prohibited: Driving under the influence of Alcohol/Drugs is strictly prohibited. JoJo Bike Rental will not be responsible to compensate for any mishaps and their consequences in such cases. The customer will be liable to pay for all damages to the vendor for the same.
8. Drop Location: Customer has to drop the bike at the same location from where it was picked up. No requests will be accommodated for a change in the drop location.
9. Trip Extensions: In case a customer feels that they will be late for the drop, they should call the Office Contact Number or customer care and ask for a trip extension. Extensions are subject to availability.
10. Booking Modifications: The pick-up date, time and location cannot be changed once a booking is confirmed.
11. Rider Responsibility: If a rider violates any traffic rules and regulations (e.g., over-speeding or driving drunk), they alone will be responsible for all damages, liabilities and fines.

(C) Rental Policy

1. Return Timing & Delay Penalty: The two-wheeler needs to be returned at the specified date and time as mentioned. A delay of more than 15 minutes without intimating customer care (on call) or the executive will attract a penalty of ₹100/hr as well as standard hourly charges.
2. Unauthorized Lending: The customer is not authorized to lend the two-wheeler to any person without permission of JoJo Bike Rental. In such cases we will need to verify the documents of the additional rider before starting the trip. Failure to do so would attract a penalty of ₹1,000.
3. Prohibited Activities: The rented vehicles should not be used in any event (e.g., rallies, racing purpose, stunts, goods transportation, or to tow any vehicle).
4. Helmet Damage / Loss: In case of minor damages to the helmet, the customer is liable to pay ₹200/helmet, and in case of major damage or loss of the helmet, the customer is liable to pay a fine of ₹800.
5. GPS Tracking & Overspeeding: Vehicle speeds are tracked and monitored remotely through GPS devices to ensure safety of all JoJo Bikes riders. For every over-speeding beyond speed limit there will be a fine of ₹100 per alert (Speed limits are: 100–149 CC Bikes – 70 KMPH).

(E) In Case of Accident – Terms and Conditions

1. Accidental Damages: In case of damage to the two-wheeler on rent due to accident/mishandling/carelessness, appropriate charges will be calculated by the vendor and the rider is liable to pay the same to the vendor along with the daily tariff until the bike is ready for renting again.
2. Damage Below ₹5,000: As per company policy we don't claim any damages below ₹5,000.00 from the insurance company. Hence rider has to bear the amount in full up to ₹5,000.00 along with the daily tariff until the bike is ready for renting again.
3. Major Damages: In case of major damages, the rider is liable to pay, in full, the amount of repair plus 7 days tariff of the bike, including incidental charges if any. After settlement of insurance claim, the claim amount will be credited to rider’s account.
4. Total Loss: In case of Total Loss, the rider is liable to pay, in full, the amount of new two-wheeler plus cost of registration and insurance plus 7 days tariff of the bike including incidental charges if any. After settlement of insurance claim, the claim amount will be credited to rider’s account.
5. Theft: In case of theft, immediately the rider is liable to pay, in full, the amount of new two-wheeler plus cost of registration and insurance plus 7 days tariff of the bike, including incidental charges if any. After settlement of insurance claim, the claim amount will be credited to rider’s account.