At JoJo Bike Rental, we maintain an open and honest relationship with our riders. Our refund and cancellation terms ensure fair treatment for all customers while protecting our fleet operations.
1. Refund Timelines & Mode of Payment
- Processing Window: All refunds shall be made through the original payment mode within 7–10 working days.
- Cancellation Refund: Cancellation refunds will be processed through the original payment method within 7–10 working days.
- Insurance Claim Settlements: JOJO BIKE RENTAL will refund the amount claimed under insurance to the customer, as and when the claim process is completed.
- Violation Penalties & Rates: JOJO BIKE RENTAL reserves the right to charge violation penalties on the rider. Weekend (Sat–Sun) rates may vary based on availability.
2. Repairs & Maintenance Reimbursements
- Refunds for repairs and maintenance done by customers on vehicles shall be processed within 7–10 working days.
- Customer is required to share the original repair bills and tax invoices with the JOJO BIKE RENTAL team.
3. Non-Refundable Scenarios & Forfeitures
Explicit conditions where refunds will not be processed:
- Customer Misconduct & Intoxication: Any misconduct with station executives by the rider under the influence of alcohol or otherwise will result in immediate cancellation without refund.
- Intoxication at Pick-up: If at any time the user exhibits signs of intoxication during bike pick-up, JOJO BIKE RENTAL reserves full liberty to cancel the booking with zero refund.
- Excess Petrol / Fuel: In case there is excess fuel in the vehicle at the time of return, JOJO BIKE RENTAL is not liable for any refunds.
- No-Show: If after 4 hours of booking start time the customer has not arrived, the booking stands cancelled and no refunds apply.
- Trip Shortening & Late Return: No partial refunds are provided for shortening trip duration post pickup.
- Police Seizure & Interstate Permits: Under a vehicle seizure by Traffic Police due to missing permits or violations, JOJO BIKE RENTAL is not liable for court procedures; all expenses and fines are undertaken by the customer.
